Common Customer Questions
Office Hours
Mon–Fri 8 AM – 5 PM
Sat 10 AM – 2 PM
Sun Closed
Mon–Fri 8 AM – 5 PM
Sat 10 AM – 2 PM
Sun Closed
Pet Visit Schedule
Daily 7 AM – 9 PM
Overnights 9 PM - 7 AM
Introductory Session
Mon–Fri 9 AM – 4 PM
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Other appointments available by special order
While staff office hours end, active pet guests receive round-the-clock dedication. Critical updates for current sitters remain a priority and are handled swiftly regardless of the time or day.
First-Time Consult
Every new member enjoys a free introductory consult prior to scheduling. Following your account setup, you can pick a slot to meet. This 30-minute visit lets us bond with your pet, discuss details, and collect entry instructions. For more info, email info@noniespetcare.com at any time.
Health Proof
Pets must be fully immunized with records provided via your online account. Missing updates will prevent booking. Mandatory shots include Rabies (dogs/cats), plus Bordetella and DHPP for canine friends. If medical exemptions exist, please contact us. For digital submission questions, reach info@noniespetcare.com today.
Check-in Rules
For canine owners away on travel, we mandate at least three daily check-ins. Without constant company, dogs require regular breaks to prevent discomfort and household accidents. These slots maintain their well-being. Kennelled pups need four visits minimum as they rely entirely on us for interaction and movement. These standards are professional welfare requirements, not suggestions, ensuring every pet stays happy and safe.
Short-Notice Booking
We know plans change quickly. Bookings requested under 48 hours in advance carry a $15 rush fee. Please use the app to reach out, or for emergency help, mail info@noniespetcare.com immediately.
Holiday Rates
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Our holiday pricing allows us to reward our dedicated sitters who work while others celebrate. The full holiday fee goes directly to the staff member caring for your pets as a thank-you for their time and availability.  Holiday periods book quickly, so early reservations are strongly encouraged.
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$3 additional per visit:Â Saturday and Sunday of three-day holiday weekends, such as Memorial Day, Labor Day and Veterans Day
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$5 additional per visit: The actual holiday on Memorial Day, Labor Day and Veterans Day, plus Lundi Gras, Christmas Eve, New Year’s Eve and the Friday after Thanksgiving
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$8 additional per visit: Major holidays: New Year’s Day, Easter Sunday, July 4th, Thanksgiving Day and Christmas Day
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For our complete holiday schedule, please email info@noniespetcare.com.
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Cancellation Fees:
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We try to be flexible with your schedule. The following tiered rates apply based on when you notify us:
6+ days: Free
4–6 days: 10%
2–4 days: 25%
Under 48 hrs: 50%
Missed: 100%
Weather alerts and hurricanes are exempt. For questions, contact info@noniespetcare.com or call us at 504-975-2079
Invoicing & Payments
Billing occurs the day you get home, with payment expected within 24 hours. A $20 penalty applies after three days of non-payment.
We accept various methods: the online portal, Venmo @NoniesPetCareLLC, PayPal @Nonies, or physical checks. Invoicing inquiries can be sent to info@noniespetcare.com at your convenience.
Entry Access
We utilize professional lockboxes and secure storage for your safety. Keys remain anonymous for protection. We are currently moving all clients to individual lockboxes to streamline arrivals. You may provide your own or buy one from us. This helps our sitters move directly between homes without stopping at the main office first.
Health Safety & Emergencies
All health observations are sent to our Lead Vet Technicians. Small issues appear in your daily report. In a crisis, a Vet Tech Lead will arrive at your home instantly to evaluate the situation, notify you, and transport your pet to a clinic. We stay by their side and facilitate your communication with the doctor. Please ensure your digital Medical Authorization is current. For emergency paperwork aid, contact info@noniespetcare.com. You are always informed and make all decisions; we make no decisions at all for your pet.
Bookings
All reservations must go through our official portal for tracking. We utilize the Time To Pet software so you can see live updates, view cute photos, and chat with us. For technical login support, email info@noniespetcare.com.
Unique Pets
If you own reptiles or other unique animals, please reach out to info@noniespetcare.com to discuss a custom care plan tailored to their unique needs.