3. If my dog were to get sick or injured, how do you handle this?
First we assess the dog and call you with the symptoms to discuss. If it looks like an emergency, and time is an issue, we take them to your Vet or a VET ER while calling you on the way. We provide after-care to monitor recovery and administer any medications. We just ask that you notify your Vet when you leave town and approve any charges in case of emergency.
6. How do you keep our keys safe while they are in your possession?
Your keys are kept in our Key Safe located in our office. Each key is labeled with your pet's name(s) only and with a corresponding number that is generated in our client management portal. There is no way to connect the key to an owner's name or address; that information is kept on the portal only. The information you provide us is uploaded onto your client portal, which only our staff can access.
9. How do I schedule pet sits with you?
Go to our SET UP YOUR PORTAL & REQUEST SERVICES PAGE
I will be notified of your request and contact you to set up a Free Meet & Greet. By making your reservation through the portal, it guarantees that something doesn't get overlooked. Once I approve it, it automatically goes on the schedule and you will receive a confirmation email. Alert: Same Day reservations or within a 24 hour period will not go through, so you would have to request that in your conversation feed in your portal so that I can schedule it for you. It is a security measure to help us not get overbooked; you will have to send me a message through the portal or text me so that I can make sure that we have availability. For those that aren't very computer savvy, just email me your reservation request to include dates and times of visits and I will be happy to schedule it for you.
11. Do you board pets at your house?
Unfortunately, we do not. We are out doing pet visits and rarely home.