We cover all Metairie, Lakeview, Canal Blvd and West End subdivisions.
1. How long are your visits?
We offer one hour, thirty minute and 15 minute visits for dogs. For cats, we have 15 minute and 30 minute visits. We also have overnight visits as well.
2. What do you do on your visits?
We provide appropriate enrichment for the age and breed of your pet; we take them for walks and we give them lots of love and affection as well. "Enrichment", meaning walking, throwing the ball, tug-of-war with a toy or playing in the hose; all to wear them out! We feed them, fresh water always, clean up after them and healthy treats. Our visits include cleaning their bowls, bringing in the newspaper, mail, packages, turning on security lights at night and turning them off in the morning, closing blinds, alternating interior lights, picking up poop and clean litter boxes We make sure each pet is smiling, happy and tired when we leave them. We also administer your pets medication at no extra charge.
3. If my dog were to get sick or injured, how do you handle this?
First we assess the dog and call you with the symptoms to discuss. If it looks like more of an emergency, and time is an issue, we take them to your Vet or a VET ER while calling you on the way. We provide after care to administer any medications as well. We just ask that you notify your Vet when you leave town and approve any charges in case of emergency.
4. What if I want a specific pet sitter?
This question comes up a lot. All of our sitters are special and develop special bonds with your pets. At this time, I try to accommodate all of my client's wishes. Sometimes, due to logistics, busy seasons or time off we sometimes have to substitute or rotate a sitter but I can promise you that I do my very best to make the schedule work for everyone, more importantly the pets.
5. What is a Meet & Greet?
A meet and greet is a "free" informal meeting, before you leave town or just want to interview us, to meet each other, observe how I interact with your pet(s) and to go over any instructions, questions, house key exchange, alarm codes and just get as much information as possible, so that when you leave we are 100% equipped to care for your pet. We are generally doing pet visits during the day, so M&Gs are usually scheduled in the evenings (during the week) between 5:30-7:30 or weekends. Certainly if you haven't heard of us or no one has recommended us, then by all means check us out first. I encourage it.
6. How do you keep our keys safe while they are in your possession?
Client files are kept in my office. Each client has a file that holds their key(s). Each file is labeled with the Pet's name only. Each key is labeled with your pet's name(s) only. There is no way to connect the key to an owner's name or address; that information is kept on the portal only. The information you provide us is uploaded onto your client portal, which only our staff can access.
7. Do you do overnight visits?
Yes, I do. If your dogs sleep in a particular area, I make a point to sleep near them, and not in a guest room, because while they are in my care, I need to be within eye-shot and ear-shot at all times. If your dog vomits, has trouble breathing or chokes on something, I won't be able to hear it in a guest room. However, if your pet(s) is used to sleeping with you, by all means, show me to the guest room and we can bunk together and snuggle.
8. Is there any reward for referrals that I send to Nonie's?
Yes, of course! We appreciate our amazing clients recommending us to their friends and families. You will get a $20 credit on your next invoice from us. Just be sure to complete the "How did you hear about us" section when you activate your portal.
9. What are these cute "visit reports" that I hear about?
Nonie's uses a client management, cloud based program called Time to Pet to make sure everything works like clock work while giving the owners a complete and entertaining report after each visit. Each report contains the exact times that we enter your house and exit. We take lots of pictures! The report allows us to provide a small narrative to let you know of something specific and it also includes cute animated icons that say things like, "ate all of my food, "pooped", "peed", "went for a walk", and so much more! The program is also GPS friendly, so the report also includes a map of the exact route that we walked your dog as well; this gives you an idea of how long we walked and how far. It is very state-of-the art and fun to read. Our clients love it!!
10. How do I schedule pet sits with you?
After the Meet & Greet, I will forward you instructions to open your personal portal with Nonie's Pet Care. You can schedule visits several different ways, either through your portal (which is recommended), or you can text me or email me with your requests. Making your reservation through the portal guarantees that something doesn't get overlooked. Once I approve it, it automatically goes on the schedule and you will receive a confirmation email.
11. Are you Insured? Background checked? Bonded?
Yes, we are Insured and Bonded through Pet Care Insurance, a company that specifically insures pet industry businesses. All of us undergo background checks thru Acutraq, a widely used company for background screening. All sitters are thoroughly vetted and trained by me. At the Meet & Greet you are provided with a DEC sheet as proof of insurance and my personal background report that I do annually.
12. Do you board pets at your house?
Unfortunately, I do not. I have two dogs and two cats of my own and I am doing pet sits all day and am not there to watch over your pet.
We ARE the Premier Pet Care Business
1. How long are your visits?
We offer one hour, thirty minute and 15 minute visits for dogs. For cats, we have 15 minute and 30 minute visits. We also have overnight visits as well.
2. What do you do on your visits?
We provide appropriate enrichment for the age and breed of your pet; we take them for walks and we give them lots of love and affection as well. "Enrichment", meaning walking, throwing the ball, tug-of-war with a toy or playing in the hose; all to wear them out! We feed them, fresh water always, clean up after them and healthy treats. Our visits include cleaning their bowls, bringing in the newspaper, mail, packages, turning on security lights at night and turning them off in the morning, closing blinds, alternating interior lights, picking up poop and clean litter boxes We make sure each pet is smiling, happy and tired when we leave them. We also administer your pets medication at no extra charge.
3. If my dog were to get sick or injured, how do you handle this?
First we assess the dog and call you with the symptoms to discuss. If it looks like more of an emergency, and time is an issue, we take them to your Vet or a VET ER while calling you on the way. We provide after care to administer any medications as well. We just ask that you notify your Vet when you leave town and approve any charges in case of emergency.
4. What if I want a specific pet sitter?
This question comes up a lot. All of our sitters are special and develop special bonds with your pets. At this time, I try to accommodate all of my client's wishes. Sometimes, due to logistics, busy seasons or time off we sometimes have to substitute or rotate a sitter but I can promise you that I do my very best to make the schedule work for everyone, more importantly the pets.
5. What is a Meet & Greet?
A meet and greet is a "free" informal meeting, before you leave town or just want to interview us, to meet each other, observe how I interact with your pet(s) and to go over any instructions, questions, house key exchange, alarm codes and just get as much information as possible, so that when you leave we are 100% equipped to care for your pet. We are generally doing pet visits during the day, so M&Gs are usually scheduled in the evenings (during the week) between 5:30-7:30 or weekends. Certainly if you haven't heard of us or no one has recommended us, then by all means check us out first. I encourage it.
6. How do you keep our keys safe while they are in your possession?
Client files are kept in my office. Each client has a file that holds their key(s). Each file is labeled with the Pet's name only. Each key is labeled with your pet's name(s) only. There is no way to connect the key to an owner's name or address; that information is kept on the portal only. The information you provide us is uploaded onto your client portal, which only our staff can access.
7. Do you do overnight visits?
Yes, I do. If your dogs sleep in a particular area, I make a point to sleep near them, and not in a guest room, because while they are in my care, I need to be within eye-shot and ear-shot at all times. If your dog vomits, has trouble breathing or chokes on something, I won't be able to hear it in a guest room. However, if your pet(s) is used to sleeping with you, by all means, show me to the guest room and we can bunk together and snuggle.
8. Is there any reward for referrals that I send to Nonie's?
Yes, of course! We appreciate our amazing clients recommending us to their friends and families. You will get a $20 credit on your next invoice from us. Just be sure to complete the "How did you hear about us" section when you activate your portal.
9. What are these cute "visit reports" that I hear about?
Nonie's uses a client management, cloud based program called Time to Pet to make sure everything works like clock work while giving the owners a complete and entertaining report after each visit. Each report contains the exact times that we enter your house and exit. We take lots of pictures! The report allows us to provide a small narrative to let you know of something specific and it also includes cute animated icons that say things like, "ate all of my food, "pooped", "peed", "went for a walk", and so much more! The program is also GPS friendly, so the report also includes a map of the exact route that we walked your dog as well; this gives you an idea of how long we walked and how far. It is very state-of-the art and fun to read. Our clients love it!!
10. How do I schedule pet sits with you?
After the Meet & Greet, I will forward you instructions to open your personal portal with Nonie's Pet Care. You can schedule visits several different ways, either through your portal (which is recommended), or you can text me or email me with your requests. Making your reservation through the portal guarantees that something doesn't get overlooked. Once I approve it, it automatically goes on the schedule and you will receive a confirmation email.
11. Are you Insured? Background checked? Bonded?
Yes, we are Insured and Bonded through Pet Care Insurance, a company that specifically insures pet industry businesses. All of us undergo background checks thru Acutraq, a widely used company for background screening. All sitters are thoroughly vetted and trained by me. At the Meet & Greet you are provided with a DEC sheet as proof of insurance and my personal background report that I do annually.
12. Do you board pets at your house?
Unfortunately, I do not. I have two dogs and two cats of my own and I am doing pet sits all day and am not there to watch over your pet.
We ARE the Premier Pet Care Business