Business & Office Hours

Pet care visits are provided daily from 7:00 AM – 8:30 PM.
Office Hours:
Mon–Thu 8–5 | Fri 8–4 | Sat 10–2 | Sun Closed

Vaccinations
All pets must be current on vaccinations. Records must be uploaded to your client portal with expiration dates.
Rabies vaccinations are required for all cats and senior pets, per Louisiana law.

Last-Minute Requests

• Requests within 48 hours require staff approval and a $20 fee
• New clients traveling within 72 hours incur a $35 onboarding fee
  Holiday travel books quickly—early reservations are strongly encouraged.

Cancellations

• 7+ days: 10%
• 4–6 days: 25%
• Under 3 days: 50%
• No cancellation / sitter arrives: 100%
  Weather-related cancellations are not charged.

Holiday Fees
The holiday fee is not a surcharge for being busy—it is a way for us to fairly compensate the team members who are out working while everyone else is home warm with their families. The team gets 100% of those surcharges for their sacrifice. Without this, we simply could not staff holiday services.
Holiday fees apply to all clients and go 100% to the staff working those visits.
$5 holidays: minor & surrounding holidays
$8 holidays: major holidays (Thanksgiving, Christmas, Mardi Gras, etc.)

Payments
Invoices are paid through your portal. Payment is due within 24 hours of the final visit.
A $20 late fee applies after day three.

Home Access
We use secure lockboxes or professionally managed key storage. Keys are never labeled with personal information.

Medical & Emergency Care
We contact you immediately and transport to your vet or ER if needed. Vet-tech services are available when prescribed.

Scheduling
​All scheduling is done through your client portal to ensure accuracy and availability.