1. How long are your visits?
We offer 90 min, 60 min. 30 minute and 15 minute visits for dogs. For cats, we have 15 minute and 30 minute visits. We also have overnight visits as well on a first come-first serve basis.
2. What do you do on your visits?
We provide appropriate enrichment for the age and breed of your pet; we take them for walks and give them lots of love and affection as well. "Enrichment" is the activity of walking, throwing the ball, tug-of-war with a toy or playing in the hose; all activities to release that energy that causes them to be bored, overweight and/or destructive. We feed them, provide fresh water every visit, clean up after them and healthy treats. Our visits include cleaning their bowls [to eliminate any bacteria that would make them ill], administer any medications they may need, bringing in the newspaper, mail, packages, turning on security lights at night and turning them off in the morning, closing blinds, alternating interior lights, picking up poop, cleaning litter boxes and on the final visit, we wipe down counter-tops and take out the trash. We make sure each pet is smiling, happy and tired when we leave them.
3. If my dog were to get sick or injured, how do you handle this?
First we assess the dog and call you with the symptoms to discuss. If it looks like an emergency, and time is an issue, we take them to your Vet or a VET ER while calling you on the way. We provide after-care to monitor recovery and administer any medications. We just ask that you notify your Vet when you leave town and approve any charges in case of emergency.
4. What if I want a specific pet sitter?
All of our sitters are special and develop special bonds with your pets. At this time, I try to accommodate all of my client's wishes. We do assign two sitters to each pet in case a back up sitter is needed. Sometimes, due to logistics, busy seasons or staff time-off, we sometimes have to substitute or rotate a sitter. But I can promise you that I do my very best to make the schedule work for everyone, more importantly the pets.
5. What is a Meet & Greet?
A meet and greet is a free "initial" informal meeting that occurs before you leave town or if you just want to interview us. You can observe how we interact with your pet(s) and to go over any instructions, questions, house key exchange, alarm codes and just get as much information as possible, so that when you leave we are 100% equipped to care for your pet. Certainly if you haven't heard of us or no one has recommended us, then by all means check us out first. I encourage it.
6. How do you keep our keys safe while they are in your possession?
Your keys are kept in our Key Safe located in our office. Each key is labeled with your pet's name(s) only and with a corresponding number that is generated in our client management portal. There is no way to connect the key to an owner's name or address; that information is kept on the portal only. The information you provide us is uploaded onto your client portal, which only our staff can access.
7. Do you do overnight visits?
Yes. The hours are 8:30pm to 6:30am, morning breakfast visit is included, but no walks are included in this time frame. If your dogs sleep in a particular area, we make a point to sleep near them, and not in a guest room, because while they are in our care, we need to be within an eye-shot and ear-shot at all times. If your dog vomits, has trouble breathing or chokes on something, we won't be able to hear it in a guest room. However, if your pet(s) is used to sleeping with you, by all means, show us to the guest room and we can bunk together and snuggle.
8. What are these cute "visit reports" that I hear about? (see "Our Detailed Visit Report" page)
Nonie's uses a client management, cloud based, program called Time to Pet. This program makes sure that everything works like clock work while giving our pet parents a complete report after each visit for peace of mind. Each visit report contains the exact times that we enter your house and exit. We take lots of pictures! The visit report allows us to provide a small narrative to let you know of something specific. The program also has GPS monitoring, so the visit report also includes a map of the exact route that we walked your dog. You can download the App (Time to Pet) so you can communicate with us at any time or schedule your visits on the go. Clients love going on their portal and setting up their reservations with our cafeteria-style variety of visits and it goes right on the calendar so no missed visits! It is very state-of-the art and fun to read. Our clients love it!!
9. How do I schedule pet sits with you?
Go to our SET UP YOUR PORTAL & REQUEST SERVICES PAGE
I will be notified of your request and contact you to set up a Free Meet & Greet. By making your reservation through the portal, it guarantees that something doesn't get overlooked. Once I approve it, it automatically goes on the schedule and you will receive a confirmation email. Alert: Same Day reservations or within a 24 hour period will not go through. It is a security measure to help us not get overbooked; you will have to send me a message through the portal or text me so that I can make sure that we have availability. For those that aren't very computer savvy, just email me your reservation request to include dates and times of visits and I will be happy to schedule it for you.
10. Are you Insured? Background checked? Bonded?
Yes, we are Insured and Bonded through Pet Care Insurance, a company that specifically insures pet industry businesses. All of us undergo detailed background checks through Acutraq, a widely used company for background screening. All sitters are thoroughly vetted and trained by me. Included in your portal are copies of our Proof of Insurance, my background check and certain forms for you to use, including Medication Instructions.
11. Do you board pets at your house?
Unfortunately, we do not. We are out doing pet visits and rarely home.
We offer 90 min, 60 min. 30 minute and 15 minute visits for dogs. For cats, we have 15 minute and 30 minute visits. We also have overnight visits as well on a first come-first serve basis.
2. What do you do on your visits?
We provide appropriate enrichment for the age and breed of your pet; we take them for walks and give them lots of love and affection as well. "Enrichment" is the activity of walking, throwing the ball, tug-of-war with a toy or playing in the hose; all activities to release that energy that causes them to be bored, overweight and/or destructive. We feed them, provide fresh water every visit, clean up after them and healthy treats. Our visits include cleaning their bowls [to eliminate any bacteria that would make them ill], administer any medications they may need, bringing in the newspaper, mail, packages, turning on security lights at night and turning them off in the morning, closing blinds, alternating interior lights, picking up poop, cleaning litter boxes and on the final visit, we wipe down counter-tops and take out the trash. We make sure each pet is smiling, happy and tired when we leave them.
3. If my dog were to get sick or injured, how do you handle this?
First we assess the dog and call you with the symptoms to discuss. If it looks like an emergency, and time is an issue, we take them to your Vet or a VET ER while calling you on the way. We provide after-care to monitor recovery and administer any medications. We just ask that you notify your Vet when you leave town and approve any charges in case of emergency.
4. What if I want a specific pet sitter?
All of our sitters are special and develop special bonds with your pets. At this time, I try to accommodate all of my client's wishes. We do assign two sitters to each pet in case a back up sitter is needed. Sometimes, due to logistics, busy seasons or staff time-off, we sometimes have to substitute or rotate a sitter. But I can promise you that I do my very best to make the schedule work for everyone, more importantly the pets.
5. What is a Meet & Greet?
A meet and greet is a free "initial" informal meeting that occurs before you leave town or if you just want to interview us. You can observe how we interact with your pet(s) and to go over any instructions, questions, house key exchange, alarm codes and just get as much information as possible, so that when you leave we are 100% equipped to care for your pet. Certainly if you haven't heard of us or no one has recommended us, then by all means check us out first. I encourage it.
6. How do you keep our keys safe while they are in your possession?
Your keys are kept in our Key Safe located in our office. Each key is labeled with your pet's name(s) only and with a corresponding number that is generated in our client management portal. There is no way to connect the key to an owner's name or address; that information is kept on the portal only. The information you provide us is uploaded onto your client portal, which only our staff can access.
7. Do you do overnight visits?
Yes. The hours are 8:30pm to 6:30am, morning breakfast visit is included, but no walks are included in this time frame. If your dogs sleep in a particular area, we make a point to sleep near them, and not in a guest room, because while they are in our care, we need to be within an eye-shot and ear-shot at all times. If your dog vomits, has trouble breathing or chokes on something, we won't be able to hear it in a guest room. However, if your pet(s) is used to sleeping with you, by all means, show us to the guest room and we can bunk together and snuggle.
8. What are these cute "visit reports" that I hear about? (see "Our Detailed Visit Report" page)
Nonie's uses a client management, cloud based, program called Time to Pet. This program makes sure that everything works like clock work while giving our pet parents a complete report after each visit for peace of mind. Each visit report contains the exact times that we enter your house and exit. We take lots of pictures! The visit report allows us to provide a small narrative to let you know of something specific. The program also has GPS monitoring, so the visit report also includes a map of the exact route that we walked your dog. You can download the App (Time to Pet) so you can communicate with us at any time or schedule your visits on the go. Clients love going on their portal and setting up their reservations with our cafeteria-style variety of visits and it goes right on the calendar so no missed visits! It is very state-of-the art and fun to read. Our clients love it!!
9. How do I schedule pet sits with you?
Go to our SET UP YOUR PORTAL & REQUEST SERVICES PAGE
I will be notified of your request and contact you to set up a Free Meet & Greet. By making your reservation through the portal, it guarantees that something doesn't get overlooked. Once I approve it, it automatically goes on the schedule and you will receive a confirmation email. Alert: Same Day reservations or within a 24 hour period will not go through. It is a security measure to help us not get overbooked; you will have to send me a message through the portal or text me so that I can make sure that we have availability. For those that aren't very computer savvy, just email me your reservation request to include dates and times of visits and I will be happy to schedule it for you.
10. Are you Insured? Background checked? Bonded?
Yes, we are Insured and Bonded through Pet Care Insurance, a company that specifically insures pet industry businesses. All of us undergo detailed background checks through Acutraq, a widely used company for background screening. All sitters are thoroughly vetted and trained by me. Included in your portal are copies of our Proof of Insurance, my background check and certain forms for you to use, including Medication Instructions.
11. Do you board pets at your house?
Unfortunately, we do not. We are out doing pet visits and rarely home.